- Q. Where is Spice Beauty Based?
- A.
Spice Beauty is an Online Retailer, based in Jersey, Channel Islands.
Please note as Spice Beauty is a Channel Island based company, Spice Beauty pay all UK VAT due, via their UK VAT Pre paid Autorisation agreement. All prices therefore are for your item delivered to your door. There are no hidden charges.
Products sent to coutries outside of the UK may be charged VAT or duty, and details of this can be found from your local Customs department.
Please check with your local customs and excise office, as policies may differ.
Spice Beauty c/o The Nail Lounge, 5 Eagle House, La Colomberie, St Helier, JERSEY, JE2 4QB
Telephone 01534 759590
- Q. Where does Spice Beauty deliver to?
- A.
We deliver free of charge throughout the UK, including the Isle of Man and the Channel Islands.
We also deliver to International destinations, however, postage and packing costs will be incurred by the purchaser. You can be advised of the postage due, by emailing customercare@spicebeauty.co.uk before processing your order. Alternatively we will contact you directly after your order has been placed, advising you of any postage due. Please be advised that should you wish to cancel your order ,due to not agreeing with the postal costs, Spice Beauty reserve the right to retain 15% of your order amount to cover any administration and bank charges that are related to your order. Your money will be recredited to your payment card less the 15% fee.
Please note as Spice Beauty is a Channel Island based company, Spice Beauty pay all UK VAT due, via their UK VAT Pre paid Autorisation agreement. All prices therefore are for your item delivered to your door. There are no hidden charges.
Products sent to coutries outside of the UK may be charged VAT or duty, and details of this can be found from your local Customs department.
Please check with your local customs and excise office, as policies may differ.
In certain instances, we may have to contact you to notify you of any additional postage charges, depending on the size and weight of the item.
We will not send the goods until you have agreed to any additional costs.
- Q. When will my order be delivered?
- A.
Spice Beauty aim to dispatch your order within 1 - 2 working days of receipt. If you order is received on a weekend or public holiday, it will be dispatched for you within the next two working day of business. Where possible your item will be dispatched within the 1 working day for you.
We recommend allowing 2 to 5 working days for delivery, but please allow 28 days for delivery in the unlikely case that your item is out of stock.
Please note that if you live in a remote area of the United Kingdom, please allow 2 to 10 working days for the delivery of your order.
Spice Beauty pay all UK VAT due, via their UK VAT Pre paid Autorisation agreement. All prices therefore are for your item delivered to your door. There are no hidden charges.
Products sent to coutries outside of the UK may be charged VAT or duty, and details of this can be found from your local Customs department.
Items sent free of charge via standard Royal Mail postage are uninsured, should you wish to have your delivery insured, please contact Spice Beauty to arrange and pay for special delivery.
Should you require postal insurance for your parcel, Special Delivery can be paid for before checking out - please contact Spice Beauty for a quotation.
- Q. How Much Is Postage and Packaging?
- A.
United Kingdom, Isle of Man and Channel Islands -
POSTAGE FREE OF CHARGE FOR ALL ORDERS
Delivery should normally take 2 to 5 working days.
Please allow 14 days if you reside in a remote UK area.
Europe (as listed by Spice Beauty) - CALCULATED AND CONFIRMED TO CLIENT BEFORE DISPATCH
POSTAGE FREE OF CHARGE FOR ALL ORDERS OVER £150.00
Delivery should normally take 4 to 7 working days.
Worldwide -
For all orders to countries not listed, please contact Spice Beauty for further assistance and relevant postal charges.
Delivery should normally take approx 12 working days.
Where delivery is provided free of charge to qualifying orders in Europe and Worldwide, please note that only standard postage is paid for. Should you wish for 'Insured delivery' please advise us so that you can pay any extra due. Unfortunately due to postage costs, any 'free gifts with purchases' are unavailable with orders outside of the United Kingdom, unless postage has been paid by the client.
For your added convienience Spice Beauty offer the option of paying 'Special Delivery' for your products. This can be calculated by us, and we will advise you of the delivery amount due before we dispatch your items. Please advise us of your delivery requirements when you place your order.
In the unlikley event of a non-delivery, please allow 28 days before contacting us, as we do need to allow for postal delays before we can arrange a refund or replacement. If your order has not arrived after this time, please contact us through the ‘Email’ facility in your account log-in area.
The client is responsible for ensuring their address details are loaded correctly. Spice Beauty will not be held responsible for any errors in delivery address details. When the delivery address appears incorrect (for example using the incorrect country, to enable the system to process your order). Where an item is returned to Spice Beauty 'Address Unknown' we will redispatch the item, however, the client must take responsibility for payment of the duplicated postage that will be due, by incurring the 15% handling fee on the items value.
Please be advised that should you wish to cancel your order ,due to not agreeing with the postal costs, Spice Beauty reserve the right to retain 15% of your order amount to cover any administration and bank charges that are related to your order. Your money will be recredited to your payment card less the 15% fee.
- Q. What Methods of Payment does Spice Beauty accept?
- A.
Spice Beauty accepts Visa, Mastercard, Solo, Maestro, Delta and Electron.
Should you wish to pay by cheque, please select items into your Shopping Bag, and instead of proceeding to checkout, print the Shopping Bag and send with a cheque payable to
The Nail Lounge at:
Spice Beauty, 5 Eagle House, La Colomberie, St Helier, JERSEY, JE2 4QB
We can only accept cheque payments in Sterling GBP, for orders to be dispatched within the United Kingdom.
Please note that items will only be dispatched after cheque clearance, this may take 5 to 7 working days.
Spice Beauty is only able to accept £ GBP cheques, issued from a UK Bank. We are unable to accept International cheques or Bankers Drafts from banks outside of the UK Banking System.
International orders must be paid for using the secure World Pay facility, online.
- Q. Why has my card payment been declined?
- A.
Card payments may be declined for various reasons:
Your bank card may be out of date
Your details may not have been entered correctly
In the above event Spice Beauty recommends that you contact your bank or card issuer directly.
- Q. Why has my order not arrived?
- A.
Your order will be sent out by Royal Mail First Class Post. Delivery should normally take 2 to 5 working days, however we ask you to allow up to 28 days, in case of postal delays, public holidays or in the event of a natural disaster, flooding, strikes etc...
Please note that orders to remote areas of the United Kingdom, Scotland, Northern Ireland and British Islands, may take 2 to 10 working days to be delivered.
In the unlikely event that your order has not arrived after this time, please contact us through the ‘Email’ facility in your account log-in area.
Spice Beauty cannot replace missing items sent to a Business Address.
Should you require postal insurance for your parcel, Special Delivery can be paid for before checking out - please contact Spice Beauty for a quotation.
Please note that you will not be refunded just because you claim non reciept of your order, in the case of a missing order we will need to follow our standard procedure to endevour to trace the parcel. in the event that the items cannot be traced, where appropriate a replacement will be sent out to you.
After the initial 28 day period has passed, if the parcel has still not arrived, it will be reported to Jersey Post - as a lost in the post item. Jersey Post will then arrange to send you a 'Denial of Receipt' letter that you will be required to sign and return. When this has been completed Jersey Post will arrange to cover the insurance claim. Only then will we arrange to recredit your payment card, under no circumstances will a refund be actioned before.
- Q. How can I cancel my order?
- A.
You can cancel your order on-line at any point up to the completion of the WorldPay secure payment section at the checkout.
Beyond this point please contact us through the ‘Email’ facility in your account log-in area selecting the applicable order number.
If your order has already been dispatched, on receipt, please complete the returns information on your invoice and return it to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure the items safe return.
Please note that all returns incurr a handling fee of 15%, which will be taken from your refund to cover our initial 'free postage and delivery' costs. Minimum handling fee of £1.50.
- Q. What is your returns policy?
- A.
All of Spice Beauty products come with a 21 day money back guarantee. This ensures that you can shop with us in confidence. Should there be any reason whatsoever that you are not totally satisfied with your purchase, just return it to us within the 21 days for a full refund or exchange.
Your statutory rights will not be affected.
Unfortunately, for reasons of hygiene, we cannot refund goods that have been used, if the seals have been broken, or if they are in an unsaleable condition.
For further information please refer to our Returns Policy.
Please note that all returns incurr a handling fee of 15%, which will be taken from your refund to cover our initial 'free postage and delivery' costs. Minimum handling fee of £1.50.
- Q. What if my items arrive damaged?
- A.
Damaged items must be advised to Spice Beauty, via email within 24 hours of receipt. We will then advise you of our replacement proceedure, to ensure that your total satisfaction is retained.
Please ensure to attach a photograph of the damage with your email, for our insurance purposes, and await further instruction. Spice Beauty recommend that you do not destroy the damaged item as it may be necessary to return it to us.
For further information please refer to our Returns Policy.
- Q. Will I be charged VAT?
- A.
Please note as Spice Beauty is a Channel Island based company, we are registered to prepay VAT. All orders made with Spice Beauty have had VAT pre-paid before entry into the UK, through our mutual agreement between Jersey and HM Customs and Excise, our prepaid VAT number is 183.
The price you are charged is the only price you will pay - there are no hidden charges, Spice Beauty pay all VAT due directly to HM Customs and Excise.
If you reside in any other Country, you may be required to pay any applicable sales tax, VAT or Customs Duty charges, on receipt of your purchase, please check with your local customs and excise office, as policies may differ in your country.
- Q. Why have I not received all of my items?
- A.
Occasionally we will dispatch items in installments. Items will follow shortly. This is primarily to ensure that your items are recieved safely, but also to ensure that we do not hold up your entire order, if one item is unavailable for a short period - due to restocking.
Spice Beauty will keep you informed and advise you if part of your order is to be sent seperately.
- Q. What is Spice Beauty's Address?
- A.
Spice Beauty is an Online Retailer, based in Jersey, Channel Islands. All items are dispatched from Jersey, Channel Islands.
Spice Beauty c/o The Nail Lounge, 5 Eagle House, La Colomberie, St Helier, JERSEY, JE2 4QB
Telephone 01534 759590
- Q. Are we done yet?
- A.
If we havent highlighted an answer to your question, please contact us by one of the following methods. We will be more than happy to help:
Spice Beauty, 5 Eagle House, La Colomberie, St Helier, JERSEY, JE2 4QB.
Telephone - 01534 759590
Email - customercare@spicebeauty.com
- Q. Why is there a Service Charge on my invoice?
- A.
On some of the items sold via Spice Beauty, you will see a breakdown on your invoice which states Service Charge. This will be included in the price stated on the website. This is to ensure that certain value items dont get held up or delayed. The Service charge is included within your items price, and it will therefore not affect the cost to you as a consumer.
- Q. Why can I not purchase Jane Iredale Cosmetics in Europe?
- A.
Due to Jane Iredale European Distribution Agreements, Spice Beauty can only ship Jane Iredale cosmetics within the UK and Ireland. All other Spice Beauty items can be sent worldwide.
Should a client try to place and pay for an order of Jane Iredale Cosmetics to be sent within the European area, against this Jane Iredale ruling, their payment card will be refunded, less a 15% handling fee to cover administration and banking fees incurred by Spice Beauty.
