Spice Beauty Returns Policy

We hope that our customers are pleased with both their purchases and the service that we at Spice Beauty offer. If for any reason, however, your purchase is unsuitable, please ensure that you contact us within seven days of receipt. We will then send you a returns form.

Providing the product is returned and received by us within 21 days of date of despatch, is in a saleable condition and in its original undamaged packaging, we will give you a full refund, excluding a 15% handling charge to cover our inital 'free delivery' costs.  Minimum handling charge of £1.00.

We will consider the overall condition of the item returned when making the refund. You will be responsible for returning the item to us and the associated costs. We will only refund the price of the item, or exchange the product ,once it has been received in re-saleable condition by us.

Refunds will be made by the same method as you paid for the goods. If a debit or credit card was used, the same card account will be credited. Please note that we do not refund or replace goods unless they are returned and received by us, within 21 days of despatch, and a returns form is enclosed with the goods, duly completed.

Please check both the packaging and your purchases on receipt. In the event of the packaging and your goods being damaged in transit, please ensure that you endorse any delivery note accordingly. Please notify us within 24 hours of receipt of the goods so we can advise you of how to proceed.

Spice Beauty are meticulous about the quality of product that we retail, however, In the unlikely event of the goods being faulty, please contact us as soon as you are aware.

If you would like to discuss the exchange or return of any item, please do not hesitate to email us at:

customercare@spicebeauty.co.uk

Alternatively you can contact us by telephone on:

01534 759590

If a member of our team is unable to answer your call, please leave a message and we will return your call as soon as possible.